Social Housing Disrepair - The Consumers Choice

 Phone Number 01618203931

 Phone Number 01618203931

Sick & Tired Of Paying Rent For A Dangerous & Unhealthy Home?

If your council or housing accommodation property falls below a reasonable living standard, you may be able to make a claim.

Please Fill In The 3 EASY Steps To See If You Qualify

For Repairs And Compensation

‘No Win -No fee’


Please Specify Other

By clicking submit, you agree to our terms & conditions and are to be contacted by an advisor, by phone, email and SMS, in regards to your application.



As a tenant living in a council or housing association property, you have the right to live in a safe and well-maintained home.

Are you Suffering From The Following:

  • Water Damage
  • Damp or Mould
  • Rising Damp
  • Leaking Roof or Guttering
  • Broken or Rotten Windows And Doors
  • Broken Appliances That Were Included In Your Tenancy
  • Broken Bathroom Fittings
  • Faulty Heating
  • Vermin
  • Vegetation Growth
  • Internal Damage To Wallpaper, Paint, Carpets And Curtains (If included in the tenancy)
  • Faulty Electrics
  • Broken Extractor Fans
  • Damage To Gas and Water Pipework
  • Any other damage to your property

If you have reported any of these repairs to your landlord and they have not been completed in a timely manner, you can claim – ‘No Win -No fee*’.

Let’s Get Started

Average Compensation £2,494

Our Process In 3 Easy Steps

STEP - 1 Eligibility Check

Complete the 60 second form above so we can understand your circumstances.

STEP - 2 Free Assessment

Speak to one of our friendly advisers.

STEP - 3 Review & Relax

Let us the experts handle everything so you can sit back and relax.

Why Claim With

“Consumers Choice”

100% No Win, No Fee

We offer a No win, No fee agreement on all new cases. Talk with us today to start your claim.

No Obligation Advice

Talk with us about your case and the likelihood of its success without any obligation today.

Proven Track Record

We have helped people from all around the country to claim the compensation they are owed.

Legal Specialists

Our dedicated teams provide one to one help and support at every stage of your claim.

What Counts As Housing Disrepair?

Have you contacted your Landlord about repairs that need to be carried out and still haven’t had your repairs completed?

As a tenant of any rented property from the local council or housing association, you have the right to live in a safe and well-maintained home. Your landlord has a legal responsibility to carry out repairs you have reported to them in a satisfactory and timely manner.

If you’ve complained about any of the repairs listed above and they’ve still not been completed, we could help by ensuring your landlord carries out the repairs!

Unfortunately, we are unable to assist if your tenancy is currently with a private landlord and not a housing association or council.

Making a Claim

If you are a tenant living in a rented property and have suffered from the impact of disrepairs ignored by your landlord, you are not alone. We have years of experience working with people just like you – we know just how to get you the help you need.

Our expert team will guide you through every step of making your compensation claim, from the initial consultation right through to getting you professional inspections and your landlord to carry out the work you need to get you living life more fully again. And you won’t pay a single penny unless your claim is successful. Simply answer a few quick questions and one of our team will call you back to get your claim started. By logging your enquiry with us today, you have nothing to lose but potentially everything to gain.

You can also claim if You’ve Experienced The Following With

“Consumers Choice”




Broken Boiler

Water Leaks


Your Questions Answered

It is illegal for your landlord to evict you simply because you have started a claim

The point is to get the works done to the appropriate standard and recover compensation as quick as possible.

We do not charge for assessing your case. We operate a strict ‘No Win No fee’ policy. If your case loses, it won’t cost you a penny. You only pay when your case is successful and the cost would be simply deducted from any compensation you receive. This amount will never exceed 25% of your total compensation. However, the main things is that we will ensure all repairs are carried out by your landlord and we do not deduct anything from the cost of repairs.

You have a high chance of having a claim if you are experiencing any of the disrepair items we’ve mentioned on this page.

Each case is different, but the amount of compensation you will receive depends on how long the property has been in disrepair, how bad your property is and the issues it has caused for you and your family.

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Consumers Choice is an independent website and has no association with the Government. You are welcome to act upon any advice received and you are under no obligation to accept the recommendations you may receive.

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Housing Disrepair Claims


Consumers Choice Ltd,
Protection Helpline: 08008477011
Company Registration Number 09052365.


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google-iconfb-iconyoutube iconwhatsapp-iconx-iconig-icon is a trading name of First Dispute Management Limited, a limited company which is authorised and regulated by the Solicitors Regulation Authority under SRA 654958. Registered office: National House, 36 St Ann Street, Manchester, M2 7LE.  is an independent website created to help users find the best possible options for their circumstances.  We work with FCA-authorised companies and Insolvency Practitioners in the UK. Our service is 100% free to use and you are under no obligation to accept any of the plans you receive for debt solutions, including advice on Debt Management, Individual Voluntary Arrangements, Trust Deeds, Bankruptcy, Debt Relief Orders, Budgeting and Finance Advice and Full & Final Debt Settlements. 

Consumers Choice is a trading style of Diamond Data Solutions Limited. Registered in England and Wales.

Registered Office: 35 Stanford New Road Altrincham. Co Reg No 09052376. ico za785650

Copyright © 2023 | All rights reserved.


Consumers Choice takes the confidentiality of personal data seriously. Please contact us if you have any questions or comments on this privacy policy.

The Company's privacy policy sets out the ways Consumers Choice processes personal data. This privacy policy only relates to personal data collected by Lead Insight Ltd via the websites it owns and operates. Any personal data collected by Consumers Choice is used in accordance with data protection legislation.

Consumers Choice is a trading style of Diamond Data Solutions Ltd
35 Stamford New Road
WA14 1EB


About our site

Our site enables people to request a quote or information for the products or services shown or selected on this site (the "Product").

The services that our site provides is to connect people who are looking to purchase the Products with relevant providers of the Products ("Service Providers").

How our site works

If you’d like to request and receive quotes or information for the Products ("Quotes"), please complete and submit our webform.

Once we’ve received your request, we’ll connect you with one or more relevant Service Providers. We’ll tell the Service Providers who you are, and your Product requirements, and they’ll then contact you directly with your requested Quotes or product information

We have a really clear consent statement as displayed on all web forms. This statement sets out the Service Providers that will contact you.

We only work with Service Providers once a legal contract in place. This is to ensure that they respect your data and rights by keeping your data secure and confidential, limiting their use of your data (i.e. to providing you with the requested Quotes), and not sharing your data with anyone else.

About Us

Diamond Data Solutions Ltd ("LI ltd", "we", "us", "our") is a company registered in England and Wales company number: 09052365, whose registered office address is at 35 Stamford New Road, Altrincham, Cheshire WA14 1EB

For the purposes of the General Data Protection Regulation (the "GDPR"), Diamond Data Solutions Ltd is the controller in relation to your data. We are registered as a controller with the UK Information Commissioner’s Office (ICO) under registration number ZA070597. You can confirm our registration here:

What we don’t do with your data

Before confirming what data we collect, and why, please below a list of things we don’t do with it, unless clearly set out and explained in this Privacy Policy.

What data we collect, and how

If you complete our webform in order to request Quotes or product information, it will ask you for your contact details, such as list below,

Our webform will also ask for information regarding your product requirements (where relevant).

We may sporadically change our webforms, as a result of this they may ask you for other information. We will always make it clear in the webform what information we’re requesting, and we only request information that is relevant to your request, and the service that we’re providing.

We also store and share Internet Protocol (IP) addresses, as explained below. Every computer or device has an IP address – a unique number – which enables it to communicate with other computers and devices over the Internet.

We may monitor and/or record these calls for the purposes of quality control and staff training. Also, occasionally, we may need to provide Service Providers with limited access to such recordings in order to resolve disputes.

How we use your data

Service Providers we share your information with

DML Debt Solutions Ltd, Registered Office: 14 Greenoak Drive, Sale, England, M33 3QA. Registered in England and Wales. Registered number: 12626437.

We use your data (described above) in the following ways.

To connect you with releveant service providers

As explained above, if you submit our webform, we’ll pass your request to one or more relevant Service Providers (named on the consent statement). We will do this in a secure way. For example, using HTTP Secure (HTTPS), which means the data is encrypted. The Service Providers then contact you directly with your quotes. They may contact you by telephone, text/SMS or email.

Before we pass your request to any Service Providers, our service may involve an element of automated decision-making. Our technology platform may automatically assess your Product requirements and pass your request to such Service Providers that would like to receive requests for Quotes at the time your request is made.

We store IP addresses in order to stop unwanted traffic (i.e. spam) to our site. For example, if we become aware that spam is coming from a particular IP address (i.e. computer or location), we can block that IP address. From time to time, we also share IP addresses with Service Providers to enable Service Providers to verify that requests for Quotes have come from a particular country.

You will always be given an opportunity to opt out of such messages before we send them, and we will not send such messages if you have opted out.

Receiving data from service providers

From time to time, Service Providers may return data to us. They may do this if they have a query regarding a request for Quotes that we have sent to them in order to enable us to resolve the query. They may also return data to us, together with confirmation on whether or not a product has been purchased, in order to enable us to improve our marketing. We may also use such data to create custom and lookalike/similar audiences, as explained above.

Working with suppliers

We work with a number of suppliers, who process data on our behalf. These include, email service providers and telephone number validation services. We have appropriate contracts in place with such suppliers to ensure the protection and confidentiality of data.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. At the bottom of this policy, we have included a table, setting out what cookies we use, and the purposes for which we use them.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit or

To opt out of being tracked by Google Analytics across all websites visit

Storing your data

We have a data retention policy, which clearly sets out how long we keep data for, and for what reasons.

We will keep your data only for as long as is necessary to fulfil the purpose/s for which it was collected in the first place, i.e. as set out in this notice.

For example:

Following the periods set out above, we will not use the data, save that we will hash/anonymise the same, and retain it for a further 3 years for compliance purposes.

Legal grounds

This notice sets out (above) how we use your data. Under the GDPR, controllers must have a valid lawful basis for each processing activity that they undertake. This section sets out our lawful basis for each activity.

Activity Lawful Basis under the GDPR Your Rights
To connect you with relevant Service Providers Consent To withdraw your consent, as explained below
The automated decision-making explained above Legitimate interests You have the right to object to processing based on legitimate interests
Using and sharing IP addresses Legitimate interests You have the right to object to processing based on legitimate interests
Receiving data from Service Providers Legitimate interests You have the right to object to processing based on legitimate interests

Under the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), we send such emails on the basis of the existing customer (soft opt-in) exemption.

In each case where we have identified legitimate interests as the legal basis for our processing, we have conducted a legitimate interests assessment.

Your rights

Under the GDPR, you have a number of rights. In relation to our site, and the service that we provide, those rights are set out in the table above. We further explain these rights, and your other rights, below.

Right of access

You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.

Right of rectification

If personal information that we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.

Right of erasure

In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g. if the information is no longer necessary for the purposes for which it was collected or processed).

Right to object to or restrict processing

In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.

Right of data portability

In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. You can exercise this right by contacting us in any of below ways.

Email –

Phone – 0800 847 7011

In Writing – Diamond Data Solutions Ltd, 35 Stamford New Road, Altrincham, Cheshire, WA14 1EB

Exercising your rights

If you wish to exercise any of your other rights under the GDPR, please email us at . Alternatively, you can write to us at the address set out above, or inform us if you speak with us on the phone.

Our lead supervisory authority for the processing set out in this notice is the UK Information Commissioner’s Office (ICO). If you are unhappy with how we have processed your data, you have the right to make a complaint to the ICO.

Contacting us

If you have any questions regarding this notice, or any questions relating to data protection or privacy, you can contact us at

Alternatively, you can write to us at the address set out above.

Changes to this notice

From time to time, we may update this notice.

Last reviewed: 19/06/2020 17:15:53


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